“You are being forwarded to an automatic voice mailbox system. ….. The mailbox for ‘Customer Inquiries’ is full….”
That’s what I got when I finally managed to find a phone number on Verizon’s website, and was transferred to a different number (because I found the wrong number after all).
I was calling because I wanted to try the new fiberoptic service. Supposedly my building is hooked up to it, according to my landlord. And Verizon is sending a big cardboard flyer to my mailbox weekly extolling its virtues.
Because it might actually be cheaper for me to use that rather than pay for both a phone line I don’t use and the DSL service, I was wanting to see if I could go that way.
I checked the website, but *it* tells me that, according to my address and phone number, it’s not available at my building. (So why are you sending me the &*$^@* FLYERS??!?)
So I go looking for a customer support number. There’s not one on the fiberoptic (FiOS) area of the site, that I can see (stupid, if they really want people to buy it). What I do manage to find, though, is Verizon – Contact Telephone Numbers – Pennsylvania, which gives me phone numbers based on which company *used to* run my phone utility in my area. Since I only moved to my area 6 months ago, I am not privy to this bit of neighborhood lore. I have NO IDEA if it used to be Bell Atlantic or GTE.
Anyway, I try both… the first option gets nothing. Not even a ring. Just silence.
The second option got me to the situation above… and then to a “full mailbox” ….. ARGH!!!
I will not even get started as to how horribly broken their website is.